A call center handles large quantities of requests that are processed over calls, emails or chat messages. The responsibilities of a call center are two-fold. First, it is responsible for providing support to customers to ensure a smooth and hassle-free user experience. Second, it helps companies increase profits and improve efficiency by offering technical support as well as outbound marketing and lead generation services. Faith Call Center specializes in offering customer support service in India for both local and foreign companies.
Benefits of a Call Center
Outsourcing call center responsibilities are of great benefit to companies for the following reasons:
- They provide customer support service 24X7, every day of the year, without it affecting the daily business of the company.
- They help improve customer satisfaction as all calls are handled despite the time or quantity of requests being received.
- Your business continuity improves, as the workforce is not spending time handling customer calls and requests.
- They also provide tech support for the team, reducing the downtime experienced due to technical difficulties or malfunctions.
Services Provided by a Call Centre
Call centers offer two main types of services, namely, inbound and outbound services. Inbound services help companies process existing requests and customer issues whereas outbound services help generate profits and increase customer base. The various ways in which these services are offered include:
- Chat Support Services: It is a cost-effective service that is used to help customers understand a product or service when they visit a website.
- Technical Support: A team of highly trained experts offers support to ensure a seamless experience while working on a product or software.
- Email And Call Support: The team handles large amounts of queries, errors, and requests from the customer base over calls or email threads.
- Lead Generation: It helps increase profits and efficiency by reducing the time spent on acquiring leads. The team hands the responsibility of finding and contacting sure leads that your sales team can follow up.
- Telemarketing: The team helps increase the customer base by advertising the products and services over calls.
Faith Call Center offers quality driven customer support service in India. We offer Information Technology enabled services to help companies reduce costs, process large quantities of data and requests and improve efficiency. Contact us to avail our customer support services to help improve your business.