This is the tech-driven era, and in today’s digital age, businesses are increasingly becoming reliant on technology to operate efficiently. However, with technology becoming increasingly complex, technical issues are becoming more common than ever. They can hinder productivity and customer satisfaction, and this calls for the need for a technical support...
101 On the Benefits of Content Marketing for Lead Generation
If you think crafting content is just about filling up web pages to rank higher on search engines, you are mistaken. When searchers look online, they hope to find useful, relevant, or relatable content. Ideally, they look for actionable content from people with expertise, which they can apply immediately. As...
on
March 5th, 2024Expanding Your Business Reach with ABM Outsourcing Solutions
Are you wondering, "How can my business overcome geographical obstacles to engage high-value accounts globally?" In a constantly changing marketplace, the solution involves adopting the strategic approach of Account-Based Marketing (ABM) and leveraging the possibilities offered by global outsourcing solutions. With businesses increasingly acknowledging the significance of personalized engagement, it's...
on
February 2nd, 20245 Ways Help Desk Support Powers Your Business IT Operations
Do you know the elements that affect your business? Although the quality of your service is important, it's crucial to acknowledge how you interact with your customers. Offering excellent responses and assisting them with their questions can greatly impact your sales. Refer to this image for a clearer insight. (Source:https://fitsmallbusiness.com/wp-content/uploads/2023/06/Infographic_Customer_Trends_and_Behavior.svg)...
on
January 9th, 2024Advantages of Live Chat Support Services for Businesses
Let’s face it: we all have experienced waiting for five, ten, or fifteen minutes to connect to the next available agent. In today’s fast-paced world, consumers expect instant access to everything, including customer services. Gone are the days when people used to wait hours for businesses to respond to their...
on
November 29th, 2023In-house vs. Outsourced IT Helpdesk: Know the Difference
Did you know? About 96 percent of customers believe that customer service is one amongst the top factors that influences their loyalty towards a brand. (https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/?sh=39e690c54ef2) Yes, that’s true. In the competitive era, customer experience is a foremost priority for every business. That is why tech companies have an IT helpdesk to...
on
November 8th, 2023Inbound Order Taking Solutions: The Secret to Avoiding Missed Opportunities
In the hyper-competitive world of today, things have changed a lot. Quality and price are no longer the only influencers of the consumer’s decision-making. Instead, customer service plays a greater role in inspiring the loyalty of customers. Did you know that nearly 94 per cent of consumers say that they will...
on
October 10th, 2023The Strategic Role of Technical Support In e-Commerce
Are you striving to provide a flawless online shopping experience for your customers? Wondering how to ensure swift issue resolution and customer satisfaction? The answer lies in technical support call centers. As an e-commerce business owner, understanding the pivotal role these centers play is crucial. But have you considered the...
on
September 12th, 2023How Can Outsourcing Your Order Taking Process Benefit Your Business?
Are you struggling to take customer orders promptly while managing your core business? Don’t have a large enough in-house team for efficient order taking? For many businesses, calls are still the first point of contact with their potential customers. If they aren’t handled properly, it can result in a bad...
on
August 17th, 2023When Should Your Business Outsource Tech Support?
The exponential growth of technology has changed the way how traditional businesses operate. Irrespective of the industry you are in, technology plays a pivotal role in optimizing your processes, refining customer interaction, and improving overall outcomes. But what if your company struggles to deal with tech issues and meet customer...