Do you know the elements that affect your business? Although the quality of your service is important, it's crucial to acknowledge how you interact with your customers. Offering excellent responses and assisting them with their questions can greatly impact your sales. Refer to this image for a clearer insight. (Source:https://fitsmallbusiness.com/wp-content/uploads/2023/06/Infographic_Customer_Trends_and_Behavior.svg)...
Advantages of Live Chat Support Services for Businesses
Let’s face it: we all have experienced waiting for five, ten, or fifteen minutes to connect to the next available agent. In today’s fast-paced world, consumers expect instant access to everything, including customer services. Gone are the days when people used to wait hours for businesses to respond to their...
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November 29th, 2023In-house vs. Outsourced IT Helpdesk: Know the Difference
Did you know? About 96 percent of customers believe that customer service is one amongst the top factors that influences their loyalty towards a brand. (https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/?sh=39e690c54ef2) Yes, that’s true. In the competitive era, customer experience is a foremost priority for every business. That is why tech companies have an IT helpdesk to...
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November 8th, 2023Inbound Order Taking Solutions: The Secret to Avoiding Missed Opportunities
In the hyper-competitive world of today, things have changed a lot. Quality and price are no longer the only influencers of the consumer’s decision-making. Instead, customer service plays a greater role in inspiring the loyalty of customers. Did you know that nearly 94 per cent of consumers say that they will...
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October 10th, 2023The Strategic Role of Technical Support In e-Commerce
Are you striving to provide a flawless online shopping experience for your customers? Wondering how to ensure swift issue resolution and customer satisfaction? The answer lies in technical support call centers. As an e-commerce business owner, understanding the pivotal role these centers play is crucial. But have you considered the...
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September 12th, 2023How Can Outsourcing Your Order Taking Process Benefit Your Business?
Are you struggling to take customer orders promptly while managing your core business? Don’t have a large enough in-house team for efficient order taking? For many businesses, calls are still the first point of contact with their potential customers. If they aren’t handled properly, it can result in a bad...
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August 17th, 2023When Should Your Business Outsource Tech Support?
The exponential growth of technology has changed the way how traditional businesses operate. Irrespective of the industry you are in, technology plays a pivotal role in optimizing your processes, refining customer interaction, and improving overall outcomes. But what if your company struggles to deal with tech issues and meet customer...
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July 11th, 2023Top Signs Your Business Requires Live Chat Support Services
In the competitive era, every business strives to serve its customers the best and provide them with exceptional customer services. Ensuring the satisfaction of the customers is the main objective. One of the prominent ways to delight your customers and retain them is to help solve their problems and answer...
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May 29th, 20235 Reasons Your Business Needs to Hire a Virtual Assistant
Are you struggling hard to manage your business workload and lower your operational costs? If yes, availing of virtual assistant services in India is an ideal option. When you start a business, managing the different tasks is relatively easy. However, as your business grows in size, the workload and its complexity increase....
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April 22nd, 202310 Ways Helpdesk Support Services Can Boost Your Business Productivity
In today's fast-paced business environment, time is money, and every minute counts. That's why having a reliable helpdesk support service is essential for any business looking to boost productivity. Helpdesk support services provide technical assistance and support to your employees and customers, ensuring your business operations run smoothly. Customer support...